Terms of service
Last updated: 7 November 2026
These terms govern use of Zapconvo, provided by Decision Intelligence Labs Private Limited ("we", "us"). By creating an account or connecting a number, the business ("Customer") agrees to these terms.
The service
Zapconvo lets a Customer connect WhatsApp Business numbers it owns and view, analyse and link the resulting conversations to its own systems.
Customer responsibilities
- Connect only numbers the Customer owns or controls, and only with the knowledge of the employees who use them.
- Have a lawful basis, and give any notices required by law, for processing the personal data of the people its team chats with.
- Comply with the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and Meta's terms.
- Keep login credentials and API keys confidential.
Acceptable use
Customers must not use Zapconvo to send spam, to monitor personal (non-business) numbers, or for any unlawful purpose.
Fees
Fees, if any, are as agreed in the Customer's order or plan and are payable as invoiced. Taxes are extra.
Data
The Customer owns its data. We process it as described in our Privacy policy. On termination we delete Customer data within 30 days unless the law requires otherwise.
Availability
We aim for high availability but the service depends on third parties, including Meta, and is provided "as is" without warranties of uninterrupted operation.
Liability
To the extent permitted by law, our total liability is limited to the fees paid by the Customer in the 12 months before the claim, and we are not liable for indirect or consequential loss.
Termination
Either party may terminate at any time. The Customer can disconnect numbers from Zapconvo or from WhatsApp Business app settings at any time.
Governing law
These terms are governed by the laws of India, and the courts at Bangalore have exclusive jurisdiction.