Privacy policy

Last updated: 7 November 2026

This policy explains how Decision Intelligence Labs Private Limited ("we", "us"), which operates Zapconvo, collects, uses and protects information. It applies to our website and to the Zapconvo service.

Who this applies to

Our customers are businesses ("Customers"). Customers connect WhatsApp Business numbers they own to Zapconvo. We process message data on behalf of the Customer, who decides what is processed. For that data the Customer is the data fiduciary / controller and we act as its processor.

What we collect

• Account data: name, work email, phone number and company details of Customer users.
• WhatsApp data from connected numbers: phone numbers and profile names of the people the business chats with, message content and media metadata, timestamps and delivery status, received through Meta's WhatsApp Business Platform after the Customer authorises the connection.
• Technical data: log data, IP address and browser information needed to run and secure the service.

How we use it

• To display conversations, response-time metrics and alerts to the Customer's authorised users.
• To link conversations to the Customer's own CRM records when the Customer enables it.
• To operate, secure, troubleshoot and improve the service.

We do not sell personal data, do not use message content for advertising, and do not send messages to the people in these conversations.

Sharing

We share data only with: the Customer and its authorised users; Meta Platforms, as required to operate the WhatsApp Business Platform; infrastructure providers that host the service under confidentiality obligations; and authorities where required by law.

Storage, security and retention

Data is stored on secured servers with access restricted to authorised personnel and encrypted in transit. We keep data for as long as the Customer's account is active, or as the Customer configures, and delete it within 30 days after the Customer disconnects a number or closes its account, unless the law requires longer retention.

Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable law, you may request access to, correction of, or erasure of your personal data, and may withdraw consent. If you chatted with a business that uses Zapconvo, please contact that business first; you may also call us and we will route the request. See Data deletion.

Grievance officer

Anupam Singh, Director
Decision Intelligence Labs Private Limited, 3012, Prestige Sunrise Park - Norwood, Electronics City, Bangalore South, Bangalore 560100, Karnataka, India
Phone: +91 98450 25280

We respond to grievances within 30 days.

Changes

We may update this policy and will post the new version on this page with a revised date.